Shipping Costs and Times
Shipping costs will be calculated upon checkout, since they vary between countries. One or two small bags can be sent through the mail slot; larger orders will be sent as a package.
Orders within the Netherlands are sent out by PostNL or the cycling courier network; delivery will be made within 7 days, yet usually arrives in 1 working day.
International shipments are sent with PostNL and local couriers and will also be received within 28 days, while it is usually quicker than this shipping times can vary from country to country. Within the EU, the estimated delivery time is 2 days.
For all orders to the Netherlands of 60 Euros and up, no shipping charge will be applied.
For all EU orders of 150 Euros and up, no shipping charge will be applied.*
Worldwide shipping is available upon request.
* Some countries like Romania, Estonia, Latvia, Lithuania and Cyprus follow worldwide shipping rules due to the high shipping fee.
Some countries may induce additional costs or waiting times for importing coffee; this is the customer’s responsibility and no refunds will be given for delayed shipments. Exceptions can be made in certain circumstances like missing or damaged packages. Additional charges due to incorrect address details are also the customer’s.
Personal information / GDPR
All personal information used for the account creation will be kept privately and will not be shared with third parties. This information can be reviewed by the customer at any time through their personal account space. It is also possible to send any inquiry to Shokunin to make changes or to delete certain data. The following data are collected and stored indefinitely to ensure proper service and quality:
Name – (company) name of the customer, to get in touch with the right person and to make shipments.
Address – details to process shipments.
Email address – for order confirmations, invoices, tracking codes of shipments and general communication.
Tel. no. – for tracking codes of shipments and quick communication.
IBAN – to verify payments.
Returns/Cancellation Policy
Because of the expiring nature of the goods, no returns are accepted. When the customer does not agree with the delivered quality or when the delivered products are damaged or faulty, the customer can contact the company in a timely fashion to address the issue. The company may then decide to give a refund, send out replacement products or take different, appropriate action. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation. For orders paid for by Paypal or Credit card, the payment service provider’s fee will be deduced from the refund.
Subscriptions
On the rare occasion where a month’s coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.
In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an installment doesn’t arrive, provided this information is communicated within 28 days from shipping.